Returns

Returns

If you are not completely satisfied with your purchase, please contact us to return your item(s) within 14 days of the delivery date for any reasons within this timeframe, with proof of purchase.

Note that returns are not accepted for special orders, items that have been installed, mattresses and/or foundations no longer in their original packaging, and other items listed below. Other exclusions may apply. Contact us for details.

NOTE: When ordering a Product made or adapted according to the specific indications of the Consumer or, in other words, a personalized product, the Consumer has no cancellation right pursuant to art. 59 of the Consumer Code.

Pay attention to the “cooling off” period which expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired.

Please contact us by email at [email protected] 


UNDOMUS provides you with a model withdrawal form, which you can use to inform us of your withdrawal.

How to return goods

The goods must be sent back or delivered to us at the below address within 14 days from receipt of your withdrawal notification. 


Undomus srl - Via Paganini, 8 - 22069 Rovellasca (CO) Italy

Please, remember that all costs associated with returning your purchase to us are at your expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 
Unwanted items must be returned in a fully resalable condition.

Please note, in case of goods returned in conditions that make them subsequently unsaleable, the equivalent amount of the value reduction of the item may be retained.
The 14-day “cooling off” period does not apply to goods that are personalized or made to unique specifications or goods which are liable to deteriorate rapidly.

Upon return, your item will be inspected, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. UNDOMUS reserves the right to refuse returned items that are not in as-new condition due to damage or misuse by the client.